Why connect themThe MX Lookup API in Intercom.
Intercom connects businesses with customers through messaging. Integrating APIs with Intercom enables intelligent lead qualification, automated data enrichment, and context-aware conversations. Give your team the data they need instantly.
What you can buildWorkflows worth wiring.
Validate visitor email addresses before starting conversations
Enrich lead profiles with company data from business APIs
Score conversations based on external data signals
Automatically tag users based on their domain or company type
TemplatesReady-made ideas.
New conversation started Look up MX records → tag conversationCheck visitor email domains on conversations
When a new Intercom conversation starts, look up MX records for the visitor's email domain. Tag conversations based on the primary mx exchange hostname.
New user created Look up MX records → update user attributesEnrich user profiles with MX data
Look up MX records for new Intercom user email domains and store the primary mx exchange hostname as a user attribute.
SetupConnect it in a few steps.
Set up with Zapier
- 1
Set the trigger. Create a Zap with Intercom as the trigger app and "New conversation" as the event. Connect your account.
- 2
Add the API action. Add APIVerve as the action, select the MX Lookup API, and map your trigger data to the request.
- 3
Send it back. Add a second Intercom action for "Create user" and map the returned fields (like domain) into it.
- 4
Test & turn on. Test the Zap with real data to confirm the mapping, then turn it on.
Set up with Make
- 1
Add the trigger. Create a scenario and add a Intercom module set to "New conversation". Authenticate your account.
- 2
Call the API. Add an HTTP module pointing at api.apiverve.com/v1/mxlookup with your x-api-key header. Pass the trigger's data as the input.
- 3
Parse & map. Add a JSON module to read the response, then a Intercom module for "Create user". Map fields like data.domain into place.
- 4
Activate. Run once to confirm the mapping, then switch the scenario on and set its schedule.
Set up with n8n
- 1
Add the trigger node. Start a workflow with a Intercom trigger node for "New conversation" and connect your credentials.
- 2
Add an HTTP Request node. Point it at api.apiverve.com/v1/mxlookup using Header Auth (x-api-key). Feed in the trigger data.
- 3
Map with expressions. Add a Intercom node for "Create user" and reference the response with expressions such as {{ $json.data.domain }}.
- 4
Execute & activate. Execute manually to verify, then activate the workflow for production.
The payloadWhat Intercom receives.
domain"yahoo.com"
mxarray of 3
